Pages

PAGES

Some pages wish that they could have more customer service training as well as more training on the intricacies of Millennium. Because they are constantly on the floor shelving, patrons often ask pages questions. Some of these questions are complicated, but others require very simple answers. It is not always feasible (and probably not the best customer service) for pages to refer patrons to an LA or a librarian when both are very busy. Perhaps an aspect of page training could include an explanation of relevant policies so that pages are able to briefly explain these policies to patrons when LAs and librarians are busy.
For example, it is useful for pages to know not only that cell phones are
prohibited in the library but also why this is so. Patrons are certainly more likely to adhere to a policy if they know how it is justified. If pages as well as LAs and librarians are able to answer questions, the end result will likely be better overall customer service.