Patrons

PATRONS/CUSTOMERS

From what we have observed, the public sees the importance of technology training for staff. If we are better equipped to answer technology-related questions, then consequently the public will receive a more comprehensive level of assistance. One of the ways to do this would be to give branch staff additional technology training as well as allow them to conduct computer classes.
I also asked some of my English for Spanish speakers students about what was important to them in the library. Some of the aspects they mentioned to be important were English classes, computer classes, and having someone in the library who could connect with them in their language. One student told me that even if staff members only knew how to say a few words in his language, he immediately felt more comfortable using the library.