Library Assistants

LIBRARY ASSISTANTS

In this technology driven world, it is essential that libary workers have some degree of technological knowledge in order to truly assist the public. This is also so that libraries continue to address the issue of the digital divide http://en.wikipedia.org/wiki/Digital_divide
On a daily basis, patrons have questions regarding how to set up e-mail accounts, open and use MS Office programs, see picture files, etc. However, there is not always a library technician present to answer computer questions. Library Assistants must deal with and answer complicated computer questions though this is not part of their job description. When an LTA is not present, the public does not and should not have to accept waiting for an LTA to receive assistance. LAs should receive a similar training to that of the LTAs so that they are better able to answer computer related questions.
Additionally, certain branches such as Crossroads do not have librarians or managers present.
Therefore, LAs are often faced with situations that would normally be referred to managers or librarians in a regular library. Many LAs feel ill-equipped to know what to do in difficult situations. For example, if police ask LAs for information about a patron, what are the limits on patron privacy? When is is acceptable to call the police? How do LAs react in a life-threatening situations? Problem-patron and policy training for LAs would be very useful.